Your trust is our top concern, so companies can't alter or remove reviews. It has competitive interest rates with a free rate lock. We're glad it was easy, Lucas! Thanks for choosing PenFed, Elsy! Pentagon Federal Credit Union (PenFed) - Read unbiased reviews of Pentagon Federal Credit Union (PenFed), rated 3.9 out of 5 stars by 216 users. 3 out of 5 stars. They have the best rates And the best customer service highly recommend it. No cost loan. Read honest and unbiased product reviews from our users. PenFed is a great place for a loan, a credit card and any other services. Glassdoor will not work properly unless browser cookie support is enabled. Learning Hub. I did…and waited. Credit application was not cumbersome. The ability to receive raises is awesome. Glad to hear it! They made the process very easy 3.9 out of 5 stars. No origination fee. 441 PENFED Credit Union reviews. PenFed has a 2.6 out of 5 TrustScore on Trustpilot from a handful of customer reviews. So the financial stability of the company and business continuity practices are superior to many in the industry. Application completed in minutes.No Problems. Here’s Exactly What to Write to Get Top Dollar, How To Follow Up After an Interview (With Templates! Learning Center; Mortgage Knowledge Center; Calculators; Advice Center; Financial Hardship Center; About PenFed 5 67%. No origination fee. Are you sure you want to replace it? page 10 Please stay away as far as possible! PenFed doesn’t charge an origination fee on its personal loans, meaning you may pay less overall than you would from another lender. We appreciate your membership! The company really cares about his employees. A free inside look at company reviews and salaries posted anonymously by employees. We're always happy to help, Damaris! Customer Service. We’re available Monday - Friday 7:00 am – 11:00 pm Eastern Time and on the weekend with limited hours. Contact PenFed Mortgage Team; FAQs; Forms; Advice Center; Special. Customer service is non-existent with belligerent, argumentative and incompetent employees. I like penfed culture though quickly changing . Pros & Cons are excerpts from user reviews. It’s been almost impossible to get the top bonus due to lack of work. Pay is about on par with the industry . Glad to hear we could help you save on interest. Thanks! some positions have little training but you are surrounded with supportive staff who help and want you to succeed. Annie Millerbernd January 22, 2021 Many or … Thoroughly incompetent at every level, dishonest and unethical. The PenFed Gold Visa Card doesn’t offer the flashy customer service features that some of the bigger-name credit card issuers do such as free credit scores or credit report monitoring. PenFed services all 50 states, including the District of Columbia, Guam, Puerto Rico, and Okinawa (Japan). Thank you for your longstanding membership, Eugene! Recent recommendations regarding this business are as follows: "Do not do business with this bank at all! When it comes to PenFed Credit Union Car Loans, WalletHub is your one stop solution. Thank you for your membership! I recently opened a PenFed account and received a credit card. Could you guys that have had experience with PenFed provide me some feedback: - Your overall view/experience with them - what credit bureau do they use PenFed Credit Union consumer reviews, complaints, customer service. PenFed Credit Union consumer reviews, complaints, customer service. PenFed doesn’t charge an origination fee on its personal loans, meaning you may pay less overall than you would from another lender. Contact PenFed customer service at 1-800-732-8268 or info@hq.penfed.org with questions. Call PenFed Credit Union at 1-800-247-5626 or reach us by email or fax. We hope you consider PenFed again in the future. So it seems they’re struggling a bit in the customer satisfaction department, despite having a solid website, competitive mortgage rates, and no lender fees. Throughout the process, customer service was spotty. March 5, 2021 • @samalrub Penn fed Is the best car financing in the industry. I personally do not have any cons to report. They are not authored by Glassdoor. Customer service contacts and company information. I plan to cancel that card and not reapply or recommend a Pentagon card to anyone. 3 11%. TYSONS, Va., May 18, 2020 – PenFed Credit Union, the nation’s second largest federal credit union, today announced the welcoming of its 2 millionth member. Customer Service and Reputation Overall Rating: 4 / 5 (Excellent) PenFed personal loans are a great choice for individuals located in the Washington, D.C., area, Maryland, Virginia, California, Florida, Georgia, Hawaii, Nebraska, New Mexico, New York, North Carolina, Texas and at military bases in Guam, Japan, Portugal and Puerto Rico that are looking for predictable payments that will not change over time. 114 were here. It has been a great experience working with Penfed in comparison to where I was at before " (in 56 reviews) " Good benefits and opportunity for growth and promotion " (in 29 reviews) Cons. Contact PenFed customer service. For those reasons, PenFed checking and savings is certainly worth considering. I loved working here. Staff is spread out nationwide making clear and direct communication difficult at times. Excellent service. Do you agree with PenFed Credit Union’s 4-star rating? Personal Loans. PenFed is an incredible institution. Information collected Nov. 6, 2018 87 reviews of PenFed Credit Union "How to Buy an Abandoned Bank Owned Foreclosure the Easy Way. Pentagon Federal Credit Union (PenFed) Reviews. PenFed Mortgage Customer Service Review. My card was blocked on the third day of my trip. "At PenFed we measure success by how many people we’ve helped. Thank you for your PenFed membership. Very helpful. Its review score with the BBB is 1.5 stars out of a possible five, based on the average of 22 customer reviews, which is very low for an institution of its size. 8 Questions You Should Absolutely Ask An Interviewer, "Good Company on the Rise for Mortgage Servicing". There are constant promises of cross training, promotions, pay increase and process improvement and it hasn’t happened. Learn about PenFed Credit Union culture, salaries, benefits, work-life balance, management, job security, and more. After approved, had the money deposited directly to my account within 2 business days. PenFed Mortgage Customer Service The credit union offers many user-friendly tools on its website, such as a detailed frequently asked questions page and an automatic mortgage calculator that helps potential borrowers determine monthly payments of various loan types, calculate the relative affordability of different offerings and see whether it’s an appropriate time to refinance a property. You can call PenFed at +49 800 818 5360 phone number, write an email, fill out a contact form on their website www.penfed.org, or write a letter to 9750 Goethe Road, Sacramento, California, 95827, United States. -Each office of PenFed Realty is properly staffed and the managers and admin team work well to give concierge level marketing support to our realtors. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. But I got approved, good to know that my credit score is above average. April 5, 2021 – Military and College Recruiting Lead, I have been working at PENFED Credit Union full-time for more than a year. Bonuses. 1 22%. March 1, 2021 – Military and College Recruiting Lead. 4. Hi Carlos, rates are based on your creditworthiness, which includes an evaluation of your credit history and the length of your PenFed membership. From Account Holders in the last year. Fast and easy like that it was all tome consuming. For now I am keeping my head down and hoping these great changes they keep promising will happen soon. I have excellent credit with a Transunion score of 811 and Equifax of 821, and when the card was approved, the interest they gave me was 15.99% APR, which is almost the maximum. The PenFed Gold Visa Card doesn’t offer the flashy customer service features that some of the bigger-name credit card issuers do such as free credit scores or credit report monitoring. I been with Penfed for years they refinance my car in the 80s with no problem with lower interest rates and now a better interest rate on a great credit card. Overtime was recently taken away when everyone else in the business is still getting that on top of extra incentives . PenFed Credit Union was founded in 1935 and is based in Alexandria, VA. I called the Pen-Fed customer service … The Good We're proud to offer great rates! Loans. We're glad your experience was easy, Santos! PenFed is celebrating all 2 million members by donating over $2 million in 2020 to charities supporting the communities it serves and to the PenFed Foundation supporting military families. Check out what 55 people have written so far, and share your own experience. Bottom line The PenFed Pathfinder® Rewards Visa Signature® Card is an exceptional travel rewards card that lets you earn points for long-distance travel and … Very fast and effective online experience with the Penfed app. Customer service is wonderful. I have been here long enough to work with all the managers . A free inside look at company reviews and salaries posted anonymously by employees. Learn more about PenFed Credit Union and its products by browsing the services it offers. Customer Service Representative (Former Employee) - Eugene, OR - September 1, 2020. We're sorry if we weren't able to meet your needs at this time. It's received some mixed reviews from customers with the Better Business Bureau (BBB) and TrustPilot, but this is not unusual for banks and credit unions. PenFed should be prosecuted for financial practices that violate their customer's financial well-being and trust! I have heard that many people applied, saying that they got denied. 2. The content you are about to view is produced by a third party unaffiliated to Pentagon Federal Credit Union. Call PenFed Credit Union at 1-800-247-5626 or reach us by email or fax. We are proud to continue to offer products that meet your needs throughout the years. Thank you, Sherril! PenFed’s customer support team is available by phone and email 7 days a week, including from 7am to 11pm ET Monday through Friday, 8am to 11pm ET on Saturdays, and 9am to 5:30pm ET on Sundays. Management has clear favorites . I called PenFed about the matter on September 24th, and reached a Customer Service Representative who advised that I email proof of the bank having cleared my check. I am very dissatisfied with having applied for the Gold credit card since the promotion offered from 7.49% - 17.99% APR depending on the credit one had. Read the cons *. How to Answer: What Are Your Strengths and Weaknesses? It has about 50 branches in 13 states, plus a few outside of the U.S. and includes NCUA protection. I loved the culture. Thank you for your feedback! PenFed offers some of the most competitive rates on the market, with APRs from 6.49%–17.99% for a personal loan. After review of the claim and your loan, if the check can be promptly endorsed by PenFed, you will be provided with instructions on how to obtain PenFed’s endorsement either via mail or in person at a PenFed branch office. -In touch, local leadership that checks in on us and supports us Enjoy great rates on high-yield savings & reward credit cards. You can reach customer service via email at Penfed@purefy.com or by calling 202-888-4320. Flexible liability is kept. PenFed has a 2.6 out of 5 TrustScore on Trustpilot from a handful of customer reviews. Learn more about PenFed Credit Union and its products by browsing the services it offers. Be leery if you decide to come or be prepared to deal with the politics and constant favoritism. Thank you for being a part of our team! page 10 You can call PenFed at +49 800 818 5360 phone number, write an email, fill out a contact form on their website www.penfed.org, or write a letter to 9750 Goethe Road, Sacramento, California, 95827, United States. Thanks for your PenFed membership, Marcus! A free inside look at company reviews and salaries posted anonymously by employees. The customer service reps are easy to understand and really know all parts of banking as well as all services PenFed offers. I worked at PENFED Credit Union full-time for more than 5 years, I had great promotion opportunities and held 5 roles over my 4.5 years of employment, Change in leadership shifted company moral, March 24, 2021 – Military and College Recruiting Lead, I worked at PENFED Credit Union full-time. PenFed offers some of the most competitive rates on the market, with APRs from 6.49%–17.99% for a personal loan. As soon as I can cancel my account, I'M DONE with them. Find helpful customer reviews and review ratings for PenFed Platinum Rewards Card at Amazon.com. SAN FRANCISCO and TYSONS, Va., June 17, 2020 /PRNewswire/ — Salesforce (NYSE: CRM), the global leader in CRM, today announced an expanded relationship with Pentagon Federal Credit Union (PenFed), the nation’s second largest federal credit union, to transform its member platform and improve remote financial services amid the current pandemic. Contact PenFed customer service. Answerfor approval was quick. We appreciate your membership! Reviews from PenFed Credit Union employees about working as a Customer Service Representative at PenFed Credit Union. 451 PENFED Credit Union reviews. 60 reviews from PenFed Credit Union employees about working as a Member Services Representative at PenFed Credit Union. Engagement is very important to us. 451 PENFED Credit Union reviews. Customer Service Phone line: Monday–Friday, 7 a.m. to 11 p.m. (EST); Saturday, 8 a.m. to 11 p.m. (EST); Sunday, 9 a.m. to 5:30 p.m. (EST): 1-800-247-5626. March 8, 2021 – Military and College Recruiting Lead. Close. The majority of the job growth and opportunities were focused for people living in Virginia or relocating to Texas. DON'T BANK WITH THESE PEOPLE EVER! PenFed's interest rates start at 9.99%. Overall, most customers seem to be very satisfied with the level of service that they receive from PenFed Mortgage. Awesome company to deal with. On some occasions, the Medallia are an unfair way to qualify us. PenFed Dallas TX Branch hours, phone, map, reviews for 4630 Exchange Service Drive, Dallas, TX. Customer service contacts and company information. ". I am unsure because what I read about this CU here on the board is completely different than the online reviews. Thank you for your PenFed membership! 60 calls a day just wasn't something I could do anymore for me personally. Contact Us; FAQs; Forms; Advice Center; Special. Depending on your lender, rates can often start out at 10% APR. Some reps were very helpful and responded, but others gave what I felt were poor answers, which required more time and a switch to someone else on the team (2 or 3 times! Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true }, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, It has been a great experience working with. Moderate customer service reputation: ... and a perfect 5.0 out of 5.0-star customer review score based on over 500 reviews. But if you won't be able to meet the requirements for waiving PenFed's monthly checking account fees, you might want to look at these free checking accounts instead. page 3 There are no monthly service fees as long as you maintain at least $500 in the account. 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Here's what you need: Pentagon Federal Credit Union Apple's iPhone Eric Brooks from Long and Foster. It still maintains an A+ rating with the BBB for its prompt handling of customer concerns, so you shouldn't be too worried about running into problems with PenFed. Excellent service! Pentagon Federal Credit Union, or PenFed, offers a modest product selection for military-affiliated members and others. In our PenFed student loans review, we examine the credit union’s loan and refinancing options, customer support, application, and more to help you decide whether to … Everything is as easy to use as Lightstream, SOFI, etc., with all the offerings you'd expect from a CU - at CU pricing. You can find PenFed branches in 13 states and on three U.S. military bases, though their services are available to customers in all 50 states, Puerto Rico, Guam, and Japan. However, PenFed does offer 24/7 assistance if you need to report your card lost or stolen, and require emergency card replacement and emergency cash. Customer service is available by phone Monday through Friday from 7 a.m. to 11 p.m. EST. I love it here. Three days before my trip I made the note that I was traveling to Mexico, I even went to a store to make sure nothing went wrong. PenFed Credit Union is a good option if you serve in the military, work for the US government or are a first-time homebuyer. Be wary if you prefer in-person customer service because branches are few and far between. I was able to get the credit card limit that I wanted And I was also able to do it in a timely manner in under 10 minutes. How to use the PenFed Gold Visa card: To capture the card’s statement credit, be sure to spend at least $1,500 – around $500 a month – in the card’s first 90 days. PenFed Credit Union Review. Loan application experience is much simpler and streamlined from my last experience two years ago. PenFed has been selected as a Top Ten Military Friendly Company. Personal Loans; Personal Line of Credit; Student Loans. If this is the lowest rate card you own, use this card for any purchases you can’t pay off in full. I have been working at PENFED Credit Union full-time, If you don't like overtime, this job isn't for you, Allowing us to work remote. Thanks Penfed. The online application was fast and the service has been prompt. Are you sure you want to remove this review from being featured for targeted profile? I highly recommend this bank to all of my coworkers, friends and family. Equal Housing Lender & Federally Insured by NCUA. They actually listen to their customers. We’re available Monday - Friday 7:00 am – 11:00 pm Eastern Time and on the weekend with limited hours. -We have been provided consistent pay even through the epidemic, and a flexible work/life balanced schedule. You can also read our community reviews and hear what others have to say about their experience with PenFed Credit Union. There are no extra incentives outside of the bonus that they make difficult to achieve - We are all fighting for work right now. Not all applicants will qualify for the lowest rate. I called PenFed about the matter on September 24th, and reached a Customer Service Representative who advised that I email proof of the bank having cleared my check. I would recommend pen fed in a heartbeat! Student Loan Refinancing; In-School Student Loans; How Can We Help? They are different from other banks by giving people an equal chance at getting great rates! Thanks for choosing PenFed again! Glassdoor has 530 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. How to use the PenFed Gold Visa card: To capture the card’s statement credit, be sure to spend at least $1,500 – around $500 a month – in the card’s first 90 days. PenFed Credit Union Review: Checking, ... ATM and branch access, account features and limits, user-facing technology, customer service and innovation. I did not like the job itself. And if you're comfortable with managing your … I recommend for everybody. It helps that their customer service representatives can be reached via telephone, email, as well as traditional mail. Customer service contacts and company information.

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